If you’re planning to switch providers, move, or simply no longer need your internet service, knowing how to cancel Xfinity internet the right way can help you avoid surprise fees, missed steps, or service disruptions. This guide walks you through the entire cancellation process and answers frequently asked questions.
Step-by-Step Guide on How to Cancel Xfinity Internet
Canceling your Xfinity internet can be done by contacting customer support via phone, online chat, or by visiting a local Xfinity store. Before you start, make sure you:
- Have your account number or Xfinity ID ready
- Return all rented equipment
- Understand final billing and any early termination fees
Final Billing After Cancellation
What to Expect on Your Last Bill
When you cancel Xfinity internet, your final bill may include:
- Prorated charges for partial months
- Early termination fees, if you’re under contract
- Unreturned equipment fees, if applicable
You can pay your final bill through all standard methods, including online and via the Xfinity app.
Special Notes for Xfinity Home Users
If you’re an Xfinity Home customer on an Equipment Installment Plan, you’ll need to pay off any remaining balance on your equipment when disconnecting.
How to Return Xfinity Equipment
Returning your Xfinity equipment is free and straightforward. Make sure to:
- Drop off equipment at an Xfinity Store or participating UPS Store
- Use the tracking number provided for proof of return
Note: Charges may apply if equipment isn’t returned promptly.
What Happens to Your Comcast Email Account?
If you’ve used your Comcast.net email within 90 days before cancellation, you can keep your email address. To retain access:
- Log in at least once every nine months
- Manage it like any standard email account
Accessing Purchased TV Shows or Movies
You won’t lose access to the titles you’ve purchased through Xfinity. After cancellation, use:
- Xfinity Stream
- The Xfinity Stream mobile app
You’ll need your Xfinity ID and password to log in and stream content.
Can You Still Use Xfinity WiFi Hotspots?
If You Keep Xfinity Mobile
Yes — you’ll continue to have full access to all Xfinity WiFi Hotspots.
Without Xfinity Mobile
You’ll only be able to access “featured” public hotspots, which can be located using:
- The Xfinity WiFi Hotspots app
- Xfinity’s Hotspot Locator Map
Refunds: What to Expect if You’re Owed Money
About 4–6 weeks after canceling and returning equipment, any credit on your account will be refunded:
- Refunds are processed to your last payment method
- If that fails, you’ll receive an email with instructions from xfinityrefunds.com
- Didn’t respond? A prepaid card will be mailed to you within 7–15 business days
This applies even if you cancel a pending installation and have a credit balance.
Keeping Xfinity Mobile After Cancelling Internet?
You can keep your Xfinity Mobile service, but if you’re no longer an Xfinity Internet, TV, or Voice customer, a $25/month fee per line will apply for mobile-only accounts.
Changed Your Mind? Reactivating Xfinity Is Easy
If you decide to come back, restarting Xfinity service is simple. Just:
- Visit xfinity.com to browse available offers
- Or contact Xfinity customer support for personalized help
Final Thoughts on How to Cancel Xfinity Internet
Canceling Xfinity internet isn’t complicated, but there are important steps to follow — from returning equipment to checking your final bill. Whether you’re transitioning to a new provider or just cutting down on services, knowing how to cancel Xfinity internet properly ensures a smooth, stress-free process.